E-Bike Tour
Boat Tours

Terms And Conditions 

iBike Terms and Condtions 

Cancellation Policy

  • Bookings are non-refundable within 48 hours of pick-up time (or tour start time if no pick up is arranged).
  • Bookings canceled within 48 – 72 hours of pick-up time (or tour start time if no pick up is arranged) will incur a 50% charge
  • A full refund is offered in case of cancellation by iBike Fiji for the following reasons: 
    • minimum amount of people not met
    • severe weather conditions
  • Subject to availability, one change of date per booking is permitted. If a booking date change occurs the right to request a refund under the cancellation policy is waived, so the booking then becomes completely non-refundable regardless of notice provided for any further possible cancellations.
  • In case of a refund, please note these may take 30 days or more to be returned to you. This depends on the method of payment used, and the amount owed in refund. We will endeavor to return your refund to you as soon as possible, but due to complex foreign transfer and credit card requirements imposed in Fiji, this process can take some time.

Tour Terms and Conditions

  • Full payment is required upon arrival of the day of the tour
  • If you book a tour and are found to be unsuitable all bookings are non-refundable within 24 hours of departure.
  • Damage or loss to any equipment will be charged.
  • If guests are no-show without cancellation, no refund is provided.
  • All cancellations must be made in writing via email: ibike@landandseatours.com
  • Minimum numbers are required on every trip and iBike Fiji reserves the right to cancel any trip when these numbers are not met.
  • iBike Fiji reserves the right to cancel any trip due to severe weather conditions or customers suitability.
  • iBike Fiji reserves the right to refuse guests to join a tour if they do not show sufficient bicycle skills during the test ride. No refund is provided in such a case.
  • All participants need to be at least 16 years of age.
  • Participants 18 years and under require the guidance of a legal guardian.
  • All guests are required to sign a waiver at the start of the tour agreeing that iBike Fiji will not be held responsible for personal injury or for loss or damage of equipment not due to any fault of iBike Fiji.
  • iBike Fiji will explain the safety rules and regulations to be followed during the safety briefing. We reserve the right to stop the tour and return guests to base if these are deliberately not followed in order to protect the safety of all guests on tour at all times.  
  • No alcohol is permitted during this tour. iBike Fiji reserves the right to refuse entry to the tour for any guest who arrives under the influence of alcohol or any other prohibited substance.
  • The weight restriction is 120kgs per person. iBike Fiji reserves the right to refuse guests who are clearly overweight. A refund will not be made and premature transfer back to the resort will remain the responsibility of any guests in this situation.
  • We advise all guests to verify travel and medical insurance which covers you to what you deem to be a suitable level in case of an accident prior to confirming your booking. We will not be held liable for injury or death of any kind.
  •  If any disputes arise in relation to the agreement between you and us as constituted by these terms and conditions or otherwise, the laws of the Republic of Fiji will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of the Republic of Fiji and waive any right you may have to object to an action being brought in those courts.

Salty Dog Tours Terms and Conditions

Reservations

All bookings require a 50% deposit at the time of reservation, with the remaining balance due on the day of the tour. We reserve the right to cancel any reservations without refund if payment is not received on time.

Cancellation and Refund

Cancellation Policy: Cancellations made more than 48 hours prior to the scheduled tour will receive a full refund. Cancellations made within 48 hours of the scheduled tour will forfeit the deposit. No-shows will be charged the full tour price.

Weather Conditions

Salty Dog Adventures Fiji reserves the right to cancel tours due to adverse weather conditions or any other unforeseen circumstances. In such cases, we will make every effort to reschedule the tour for a later date or provide a full refund.

Guest Safety

The safety of our guests is our top priority. We reserve the right to cancel or modify tours to ensure the safety of our guests, crew, and equipment.

Liability

Liability: Salty Dog Adventures Fiji assumes no liability for loss, damage, or injury to guests or their property during the tour. Guests are required to sign a liability waiver before boarding.

By booking a tour with Salty Dog Adventures Fiji, guests agree to the above terms and conditions.

Need help?

Contact us on + (679) 758 3401 or email us on saltydogadventuresfiji@gmail.com for questions related to refunds and returns.